Frequently Asked Questions
Online Reservations

Can I make a reservation online?

Yes. Reservations for stays up to 14 nights may be made on the Brett/Robinson website. A 2 night minimum is required. Certain holiday periods require a longer nights stay.

Can I request a unit on a specific floor?

If you would like to request floor levels please add the request in the comment box provided on the reservation form. We will do our best to accommodate your request.

Do I pay online?

To confirm your reservation, the first nights rent plus tax is charged to your credit card. The balance is due upon arrival. Please refer to terms and conditions regarding cancellation policies. It is important you print a copy of the confirmation for your records. You will receive a receipt and information regarding your stay through the mail within 10 days of making your reservation. If you do not receive this information please contact our office at 800-211-7892.

How do I cancel an online reservation?

Our on-line system cannot accommodate requests for changes or cancellations. Please call the reservation department at 800-211-7892 for assistance.

How do I search for available rentals?

You may search by dates or by property whichever you prefer. Once you have found what you want, click on the "click here to book" button.

I saw a dog outside. Can I bring my dog next time?

Only owners are allowed to bring dogs to stay in their own units.Telephone numbers of local kennels are:
Gulf Coast Veterinary Hospital: 251-974-5633
Pleasure Isle Veterinary: 251-968-7523

What does the condo look like?

Every unit at the Phoenix Condominiums has a balcony facing the Gulf of Mexico. Island Winds East offers a choice of Gulf Front and Side Views. The condominium you rent is privately owned. Each unit is decorated individually by the owner. For more info, check out the Media Gallery for each property on our Rental Properties page.