Frequently Asked Questions
Check-In/Check-Out
Am I expected to clean before I depart?
Our company employs housekeepers to clean your unit after your departure. This is added to your rental fee at the time you make your reservation. However, we expect you to do "light clean up" before departure. This means bagging and disposing of trash, washing and storing dirty dishes, and sweeping the floors.
Can I ask for specific room assignments and other special requests?
Many of our guests stay with us year after year. Certain units become their "favorite home away from home". We will note any special requests. However, sometimes maintenance problems do occur or a condominium is sold. All room assignments are made at the time of check-in.
Do I have to arrive on a Saturday?
No, you can arrive and depart any day of the week.
Do you offer handicap rooms?
The public areas in the buildings offer wheelchair access. We are not able to offer fully handicap accessible units.
When can I check-in?
Check-in begins at 3 PM. Most front desks are open 24 hours per day. Activity is brisk at the buildings and early check-in is not possible. If you arrive early please enjoy the area attractions and come to your check-in location at 3 PM. Late arrivals (after 11 PM) for properties other than Phoenix and Island Winds may pick up their keys from a security guard at Island Winds East. If necessary, arrangements to settle your charges the following day, will be made at that time.
When do I check-out?
Check-out is no later than 11 AM. Our housekeeping staff needs between 11 AM and 3 PM to prepare the condominium for the next arrival.
Where do I turn in the unit key?
Return the keys to the front desk of your rental location. Lost keys result in a $50 re-key charge. For security purposes, keys packed in luggage or bags may not be returned via express mail the next day.
Will someone be available to carry my luggage?
Unlike hotels, valets are not available to transport luggage and personal belongings. Carts are provided at each location for a "lighter" check-in and check-out. Please return carts to the lobby when they are no longer needed. Carts can cause severe damage to a condominium hallway. Please do not take the carts inside the rental unit.
